luna FAQ — answers to all your questions, right here

Common signs include spending more than your budget, returning repeatedly to chase losses, hiding your gaming from others, and feeling restless when you cannot play. Damaged relationships with family or friends, or losing focus at work, are also important warning signs. If you notice these signs, it is important to seek help promptly.

Yes. At luna you can set your own deposit limits to prevent more than a set amount from being deposited within a given period. There is also the option to temporarily pause or close your account if needed. Contact luna support directly via 24/7 live chat to manage any of these options.

In Bangladesh, you can contact local health centres and mental health professionals for mental health services and addiction counselling. Talking to a trusted family member or friend can also help in many situations. luna always supports responsible gaming and encourages players to take a break when needed.

Yes. You can request a permanent account closure. To do so, contact luna via 24/7 live chat or email support. Before the request is processed, you will have the opportunity to withdraw any approved funds remaining in your account.

Absolutely. Set a fixed budget before each session and stop when that amount is gone. Not chasing wins or going beyond your budget is the core principle of responsible gaming. luna's Terms and Conditions clearly state the rules around bonuses and gameplay — it is worth reading them beforehand.

luna support is available in both Bengali and English. Bangladeshi players can ask questions in Bengali and receive answers in Bengali, so there is no barrier due to language.

luna has two support channels: 24/7 live chat — open the chat window directly on the site and get help within minutes; and email — for more detailed matters, you can reach out by email. Phone or SMS support is not available.

To help resolve your issue quickly, have the following ready: your registered username or email address, the date and approximate time of the issue, a transaction ID or reference number if it concerns a payment, and a brief description of the problem. Providing this information allows the support team to resolve things faster.

Yes. luna support is active seven days a week, twenty-four hours a day — late at night, early morning, on holidays or during festive seasons — you can contact live chat at any time. Urgent issues such as a deposit not being credited or a withdrawal being stuck can be resolved immediately.

For questions about what documents are required for account verification, or why a submitted document was rejected, ask directly via live chat or email. The support team will walk you through the process step by step and provide guidance on resubmitting documents if needed.

Yes. luna's live casino games run smoothly on both mobile browsers and the luna App. Live streaming and placing bets are possible on both Android and iOS devices. Use a stable internet connection for the best experience.

In live roulette, a ball spins around a wheel with slots numbered 0 to 36 — you bet on where it will land. You can place bets on a specific number, odd/even, red/black, or a row of numbers. Winning on a single number pays 35 times your bet.

Yes, Teen Patti and Andar Bahar are available in luna's live casino. In Teen Patti, you are dealt three cards and try to make the best hand; in Andar Bahar, a joker card is shown and you bet on which side — "Andar" or "Bahar" — a card of the same value will appear on first. Both games are easy to learn.

In Baccarat, cards are dealt to two hands called "Player" and "Banker" — these are not actual players or the casino, just two sides to bet on. The side whose total points are closest to 9 wins. You can bet on either side or on a tie. A win on Banker usually carries a 5% commission.

Yes, completely live. A trained dealer at a studio such as Evolution or Pragmatic Play Live conducts the game using real cards or a roulette wheel, and this is streamed directly to your screen via video. Your bets and the dealer's actions are connected in real time — there are no computer-generated results.

luna itself does not charge any extra fee for deposits. However, mobile wallets (bKash, Nagad, Rocket, Upay) may apply their own transaction charges according to their policies — it is worth checking in the relevant service's app or website.

luna currently supports deposits via four mobile wallets: bKash, Nagad, Rocket and Upay. The minimum deposit amount for all these methods is ৳200. The same four methods can also be used for withdrawals, with a minimum withdrawal of ৳500.

Log in to your luna account, go to the deposit page and select bKash. Enter the amount (minimum ৳200), then send that amount to the bKash number provided by luna. Once the payment is confirmed, the balance is usually added to your account within a few minutes.

The minimum deposit amount at luna is the same for all methods — just ৳200. Whether you want to play slot games, live casino or sports betting, you can get started with a ৳200 deposit. There is also an opportunity to receive a 150% welcome bonus even on small deposits.

First, confirm in your bKash / Nagad / Rocket / Upay app that the transaction was successful and note the transaction ID. Then contact luna's 24/7 live chat with that information. The issue is usually resolved within a few minutes.

Rocket is Dutch-Bangla Bank's mobile banking service. However, it is not limited to DBBL account holders — anyone can download the Rocket app, register, and use it for deposits and withdrawals at luna, just like bKash or Nagad.