luna's commitment to responsible gaming
Gaming should be fun, not stressful. luna believes that building healthy gaming habits is every player's right — and supporting that journey is our responsibility.
Gaming is for entertainment, not addiction
Casino and sports betting on luna are enjoyed as a form of entertainment. But like any entertainment, staying within limits is important. We want every player to play consciously, within their means, and to carry on with normal daily life after gaming.
When gaming starts to cause stress or financial difficulty, it is no longer entertainment. luna is committed to helping every member recognise that point and take the necessary steps. Reading our Terms and Conditions will show you what obligations we uphold regarding responsible gaming.
On this page you will learn how to set gaming limits, take self-exclusion, recognise signs of problem gaming, and get support when needed.
luna's commitments
No one under 21 is permitted to open an account or play on luna. Age verification is part of our registration process.
We never encourage any player to deposit beyond their means. Our support team is available 24 hours a day, 7 days a week.
If problem gaming is suspected, we proactively reach out and can restrict an account if necessary.
Tools to keep yourself safe
luna gives you several straightforward tools to control your gaming. They can be used at any time and activated through account settings or live chat.
Deposit limit
Set a maximum daily, weekly, or monthly deposit amount. Lowering the limit takes effect immediately; increasing it requires a 24-hour waiting period.
Session time limit
Set a time limit for continuous play — for example, 30 minutes or 1 hour. When the set time is up, you will be logged out automatically.
Taking a break (cooling-off)
Take a break from 1 day up to 30 days. You will not be able to log in to your account during this time, but any ongoing withdrawal requests will continue to be processed.
Self-exclusion
You can exclude yourself from luna completely for 6 months or longer. Once this request is made it cannot be reversed — your account cannot be reopened before the period ends.
View gaming history
Your full history of deposits, bets, and winnings can be viewed at any time. Reviewing your own patterns helps build awareness.
Direct support
Contact luna's 24/7 live chat at any time for any issue. The team provides support in both Bengali and English and can help activate limits.
How to activate limits
Follow these steps to activate any limit in just a few minutes.
Log in to your account
Log in to luna with your username and password.
Go to account settings
Click your profile icon at the top right and open the "Responsible Gaming" section.
Choose the limit you want
Set whichever you need — deposit limit, session time, a break, or self-exclusion.
Confirm
Once you confirm the change, it takes effect. Lowering a limit is immediate; increasing one requires a 24-hour wait.
Get help
If you cannot find the settings, let us know via live chat and our team will assist you right away.
Protection for minors
luna firmly enforces that no one under 21 uses this platform under any circumstances. Age is verified during registration, and identification may be requested if there is any doubt.
If an underage family member uses the same device, please:
- Enable parental controls in the browser.
- Always log out of luna after use.
- Keep your password and login details private.
- Use a password lock on the device.
Please note
In accordance with our Privacy Policy, we keep your account information secure. However, not sharing your login details with others is the safest approach.
Warning signs of a problem
If several of the signs below apply to you, pause and consider seeking support. These are not signs of weakness — they are signs of awareness.
- You feel the urge to bet more after a loss to try to win the money back.
- You repeatedly go beyond the budget you set for gaming.
- You are skipping work, family time, or sleep to play.
- You are hiding your gaming from family or friends.
- You feel restless or irritable when you cannot play.
- You are depositing by taking on debt or cutting back on essential expenses.
- You repeatedly plan to stop but fail to do so.
How to get support
You are not alone. Asking for help takes courage. You can reach out through the following channels:
Contact luna's live chat in Bengali or English at any time. The team is always ready to help activate limits and provide guidance.
Write to our support email for any responsible gaming matter: [email protected] — we reply in both Bengali and English.
Talk to a trusted family member or friend. Their support can sometimes be more effective than professional help.
Contact a mental health professional or addiction treatment centre in Bangladesh. Seeking professional help rather than hiding the problem is the most effective step.
Build healthy gaming habits
A few simple habits, adopted before any problem develops, help keep gaming enjoyable.
Set a budget in advance
Decide how much you will spend on gaming each week or month before you start. Only use money that, if lost, will not affect your essential day-to-day life. Use the deposit limit to keep your budget on track automatically.
Respect your time limits
Playing for long stretches reduces judgement and increases the tendency to make riskier decisions. Activate a session time limit and take regular breaks — have some tea, go for a walk, do something else.
Do not chase losses
Placing more bets after a losing session to "win it back" is one of the most harmful patterns. If you lose, take a break and assess the situation with a clear head.
Spend time on different activities
Gaming should not be your only source of entertainment. Spend time with family, meet friends, pursue hobbies. A varied life reduces the risk of gaming addiction.
Responsible gaming Q&A
Here are answers to the questions most commonly asked about responsible gaming.
More useful information
Visit these pages to get to know luna better.