luna Terms and Conditions

1.1 Nature of the Agreement

By using luna's website, mobile application, and related services, you enter into a legally binding agreement with these terms and conditions. This document forms the complete basis of the agreement between luna and the user.

If you disagree with any part of these terms, you are requested to refrain from using luna's services. Continuing to use the services will be taken as your full acceptance of all terms.

1.2 Age Requirement and Legal Capacity

luna's services are available only to individuals aged 21 or older. By creating an account, you confirm that you are at least 21 years of age and legally capable of entering into a contract.

luna may request an identity document or other proof at any time for age verification. luna reserves the right to restrict account activity until verification is complete.

• Creating an account on behalf of a minor or anyone under 21 is strictly prohibited.
• Participation by individuals who are mentally incapacitated or legally ineligible is not permitted.
• Professional players or related individuals whose participation is legally restricted may not use this service.

1.3 Language and Interpretation

The Bengali version of this document is authoritative. In the event of any dispute, the Bengali text will serve as the final basis for interpretation. luna reserves the right to make the final decision on the interpretation of any clause.

2.1 Registration Process

To open an account with luna, you must provide accurate and up-to-date information. The name, date of birth, mobile number, and email provided at registration must be your own and must be truthful.

• Each person may create only one account.
• Creating multiple accounts may result in all accounts being forfeited and deposited funds may not be returned.
• Opening an account under someone else's name or a false identity is strictly prohibited.
• To change your details after registration, you must contact the support team directly.

2.2 Protection of Login Credentials

It is your responsibility to keep your username and password completely confidential. luna will never ask for your password by phone, email, or live chat. If anyone asks for your password, treat it as a fraudulent activity.

Any activity on your account will be considered your own activity, unless you immediately notify luna of unauthorised access. If you notice any suspicious activity, inform luna's support team without delay.

2.3 Account Suspension or Closure

luna reserves the right to temporarily suspend or permanently close any account in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Evidence of bonus abuse or multiple accounts.
• Suspicion of money laundering or illegal financial activity.
• By order of a court or relevant authority.

Users may also close their account voluntarily. In that case, any outstanding balance may be withdrawn in accordance with the applicable rules.

3.1 Deposit Terms

Deposits at luna can be made using bKash, Nagad, Rocket, and Upay. The minimum deposit for each method is ৳200. Deposits must be made only from a mobile banking account registered in your own name — third-party deposits are not permitted.

• Using the correct reference number at the time of deposit is mandatory.
• luna is not responsible for any deposit lost due to incorrect information.
• Suspicious deposits may not be credited to the account until an investigation is complete.

3.2 Withdrawal Terms

A minimum of ৳500 is required to withdraw funds from luna. Withdrawals generally take 5 to 30 minutes to process. Funds can only be sent to the mobile banking account used at the time of deposit.

• Account verification must be completed before a withdrawal can be made.
• Withdrawals may be held if the wagering requirements of an active bonus have not been met.
• luna reserves the right to hold any withdrawal request for investigation.
• Withdrawal methods: bKash, Nagad, Rocket, and Upay.

3.3 Currency and Conversion

All transactions on luna are conducted in Bangladeshi Taka (৳). There is no option to transact directly in any other currency. Requests in foreign currencies will not be accepted.

4.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. The bonus amount cannot be withdrawn directly — it can be withdrawn after wagering 20 times the bonus amount.

For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500. To withdraw the bonus, a wager of ৳1,500 × 20 = ৳30,000 must be completed.

4.2 Other Promotions

luna has various ongoing promotions, each with its own applicable terms:

• Weekend luna Festival: 50% bonus, up to ৳10,000, wagering 20x — can be claimed once per weekend day each week.
• luna Cricket Victory: 30% bonus, up to ৳8,000, wagering 15x — applicable only when depositing in the Sports section.
• Daily luna Joy: 20% bonus, up to ৳5,000, wagering 18x — can be claimed against one deposit per day.
• Birthday luna Gift: up to ৳2,000, wagering 10x — can be claimed once a year during your birthday month after account verification.

4.3 Bonus Abuse

If any member attempts to gain an unfair advantage through bonus abuse, strategic betting, or multiple accounts, luna reserves the right to cancel that bonus and close the account. luna's decision is final in all matters related to bonuses.

5.1 General Gaming Rules

luna offers various games including slots, live casino, sports betting, and fishing games. Each game has its own rules, and it is the member's responsibility to learn them before playing.

• If the outcome of a bet cannot be determined due to a technical error, that bet may be considered void.
• luna is not responsible for bets lost due to network disconnection.
• If there is any doubt about a game result, the support team must be informed — complaints raised after independently accepting the outcome will not be entertained.

5.2 Sports Betting Rules

For sports betting, a bet cannot be changed or cancelled once confirmed. If a match is postponed, abandoned, or rescheduled, luna will settle the bet according to the applicable rules. For multi-bets, if one selection is cancelled, the bet will continue with the remaining selections.

5.3 Fraud and Cheating

The use of software bugs, bots, automated programs, or any form of dishonest means is strictly prohibited. If luna detects such activity, it reserves the right to immediately close the relevant account and forfeit the balance. Legal action may be taken if necessary.

6.1 VIP Levels and Benefits

luna's VIP program has four levels: Bronze, Silver, Gold, and Platinum. Moving to a higher level increases the weekly cashback rate.

• Bronze: up to 0.4% weekly cashback.
• Silver: up to 0.8% weekly cashback.
• Gold: up to 1.1% weekly cashback.
• Platinum: up to 1.5% weekly cashback.

Weekly cashback is paid at the applicable rate on that week's net loss (total losses minus total winnings). For example: if a Gold-level member's net loss in a week is ৳20,000, they will receive ৳20,000 × 1.1% = ৳220 in cashback.

6.2 Changes to VIP Status

luna reserves the right to modify the VIP structure at any time. If a member's VIP status needs to be reduced or cancelled, luna will notify them in advance. VIP benefits are non-transferable — they apply only to the account holder concerned.

7.1 Use of Personal Information

luna collects and stores your personal information solely for the purpose of operating its services. Details of how information is collected, stored, and used can be found in luna's Privacy Policy, which forms an integral part of these terms and conditions.

7.2 Security Measures

luna uses SSL encryption and modern security technology. However, complete security on the internet can never be guaranteed — members should keep this in mind and handle their information with care. Please notify luna immediately of any security-related issues.

8.1 Commitment to Responsible Gaming

luna believes that gaming is a leisure activity — it should not be used as a source of income. luna's Responsible Gaming Guidelines contain detailed information on setting deposit limits, self-exclusion, and available support.

• Members may set daily or weekly deposit limits on their own account if they wish.
• If a Self-Exclusion request is made, luna will keep the account closed for the specified period.
• The support team is always available via 24/7 live chat or email to provide guidance.

8.2 Protection of Minors

luna's services are intended for users aged 21 and over. Parents and guardians are requested not to allow children to access this service. If there is any suspicion that a minor is using an account, luna will take immediate action.

9.1 Ownership

All intellectual property rights in luna's website, application, logo, design, content, and software belong exclusively to luna. Members are granted only a limited right to use the service for personal and non-commercial purposes.

• Republishing, distributing, or selling luna's content without permission is prohibited.
• luna's brand name or logo may not be used for third-party purposes.
• Reverse engineering or software analysis is strictly prohibited.

9.2 Third-Party Content

Games from various providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe are available on luna's platform. The intellectual property rights in these games belong to the respective providers — luna acts only as a distributor.

10.1 luna's Limitation of Liability

In the event of technical issues, server outages, third-party actions, or any unavoidable circumstances causing loss to a member, luna's maximum liability is limited to the value of the transaction concerned.

luna is not liable for indirect losses, loss of profit, or loss of future earnings. The member bears full responsibility for the outcome of any bet they place of their own decision.

10.2 Dispute Resolution Process

If there is any dispute or complaint, the support team must first be contacted via luna's 24/7 live chat or email. The team provides service in Bengali and English and will attempt to resolve the matter as quickly as possible.

If a resolution is not reached through live chat, there is an opportunity for staged review following luna's designated process. External action may only be considered after luna has issued its final decision.

For general questions, you may visit luna's FAQ section — answers to many common questions are provided there.

10.3 Service Changes and Termination

luna reserves the right to modify, suspend, or discontinue all or part of its services at any time. In such cases, every effort will be made to notify active members in advance, and any outstanding balance will be returned through the applicable process.

11.1 Right to Make Changes

luna may update these terms and conditions at any time. If significant changes are made, members will be notified by email or through a platform notification. Continued use of the service after any changes will be taken as acceptance of the updated terms.

The date of the most recent update is always shown at the top of this page. You are encouraged to visit this page regularly to stay informed of the latest terms.

11.2 Contact and Support

If you have any questions or comments about these terms and conditions, please contact luna's support team:

• 24/7 Live Chat — available in Bengali and English.
• Email: [email protected]

To learn more about luna, visit our About Us page.