luna's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services, websites, and applications on the luna platform. By opening an account or starting to use any service on luna, you are considered to have accepted the terms set out in this policy.

This document should be read together with luna's Terms and Conditions, as both documents together form the legal basis of the relationship between you and us. This policy has been prepared in accordance with Bangladesh's information technology laws and may be updated from time to time.

luna does not knowingly collect information from anyone under the age of 21. If it is found that a minor has registered, their account and information will be deleted immediately.

2 Types of Information Collected

luna collects two types of information from you — information you provide directly and information collected automatically.

2.1 Information You Provide Directly

• Your name, date of birth, email address, and mobile number provided at registration.
• National ID card or passport details submitted for identity verification.
• Payment information — bKash, Nagad, Rocket, or Upay account numbers.
• Messages and complaints you send when contacting customer support.

2.2 Information Collected Automatically

• IP address, browser version, and device-related information.
• Platform activity logs — login times, game sessions, and transaction history.
• Browsing behaviour collected through cookies and similar tracking technologies.
• Referral information — how you arrived at luna.

3 Purpose of Using Your Information

luna uses your information for the following purposes:

• Opening accounts and verifying identity.
• Processing financial transactions such as deposits and withdrawals.
• Activating and managing bonuses and promotional offers.
• Preventing fraud, money laundering, and other financial crimes.
• Technical improvement of the platform and enhancing user experience.
• Sending important notifications and updates related to luna's services.
• Meeting legal obligations and resolving disputes.

luna will not send any marketing communications without your consent. You can request to stop marketing messages at any time from your account settings.

4 Sharing Information and Third Parties

luna does not sell your personal information. However, information may be shared with trusted third parties in the specific circumstances below:

4.1 Payment Processors

Information required to complete transactions through bKash, Nagad, Rocket, or Upay is sent to the respective service provider. They operate under their own privacy policies.

4.2 Identity Verification Services

Reliable third-party identity verification services may be used to verify accounts. Only the information that is necessary is shared in this process.

4.3 Legal Obligations

luna may be required to provide information to government authorities or courts under Bangladesh law. In such cases, we will try to notify you in advance as far as possible within the limits of the law.

4.4 Technology Service Providers

Limited information may be shared with technology partners for server hosting, security monitoring, and analytics services. These organisations work under luna's instructions and are contractually bound to keep information confidential.

5 Data Security Measures

luna has multiple layers of technical and procedural measures in place to protect your information:

• SSL encryption — all data transfers take place over encrypted connections.
• Sensitive information such as passwords is never stored directly — strong hashing algorithms are used.
• Payment information is stored and processed according to the highest security standards.
• Two-factor verification (OTP) is available to control access to your account.
• luna internal staff access to information is restricted on a need-to-know basis.
• Regular security audits and vulnerability tests are carried out.

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. luna takes every precaution, but the responsibility for keeping your account password confidential also rests partly with you.

6 Data Retention Period

luna does not retain your information beyond what is necessary. The general rule is:

• Information for active accounts is kept for as long as the account remains active.
• After an account is closed, financial and identity-related information is retained for a set period in accordance with legal requirements.
• Transaction records and gaming history are kept for fraud prevention and dispute resolution.
• Customer support communication records are kept to ensure quality service.

Once the retention period ends, information is securely deleted or anonymised in a way that makes it impossible to identify you.

7 Cookie Policy

Cookies and similar technologies are used on luna's website and app. Cookies are small text files stored on your device that help improve the platform's functionality and user experience.

7.1 Essential Cookies

These cookies are essential for maintaining login sessions and security verification. Disabling them will prevent the service from working properly.

7.2 Functional Cookies

These cookies are used to remember your preferences such as language and display settings.

7.3 Analytics Cookies

These cookies are used to understand which sections are used most or where technical issues are occurring. They do not contain any direct personal identification.

Cookies can be disabled at any time from your browser settings, though this may limit some services.

8 Your Rights

As a registered user on luna, you have the following rights:

• Right of Access: You can request to know what information luna holds about you.
• Right of Rectification: You can request correction of any incorrect or outdated information stored in your account.
• Right to Erasure: In certain circumstances, you can request that your information be deleted.
• Right to Restrict Processing: In some cases, you can request that the use of your information be limited.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Portability: You can request a copy of your information in a standard format.

To exercise these rights, contact luna's support team. Additional options for managing your account are available on the Responsible Gaming page.

9 Protection of Minors

luna strictly follows the 21+ age requirement. The platform is intended entirely for adults and no service is provided to anyone under the age of 21.

Age is verified at registration and identity documents may be requested in cases of doubt. If a minor's information is found, the account will be suspended and the information deleted immediately.

10 Policy Changes

luna may update this privacy policy when necessary. If there are significant changes, you will be notified via your registered email or through a platform notification.

Continuing to use the platform after a change will be taken as your acceptance of the new policy. The latest effective date will always be shown at the top of this page.

To learn more about luna, you can read the About Us page, which describes the platform's services and commitments.